Welcome to the Vancouver Fraser Port Authority External Ethics Help Line

Introduction

ConfidenceLine has been selected by the port authority as its authorized external service provider for the purpose of reporting instances of real or suspected conduct that does not align with our code of ethical conduct or respect in the workplace policies. This confidential service is open to all employees of the port authority and allows employees to remain anonymous.

The ConfidenceLine e-Web reporting system offers a secure, state-of-the-art, web reporting communications process that allows for direct and confidential communication between employees and the port authority.

An alternative way to submit a report is to call the ConfidenceLine 1-800 service at 1-800-661-9675. Call agents are available 24 hours a day to assist you. You may also call 1-800-661-9675 if you have any questions regarding this service.

Currently the port authority’s primary ConfidenceLine designates are the General Counsel & Vice President, Corporate Services and the Director, Risk Management & Assurance. A designate is the recipient of the ConfidenceLine reports. A secondary designate, if required, is the President & Chief Executive Officer. If your concern involves any of the above designates, the designate named in the report will not receive notification or access to the report.

Instructions

To submit a confidential report via the e-Web reporting system, simply press the "Continue" button on the log-in screen. The system will provide you with a username and you will be asked to create a password for the purpose of receiving communication from the Vancouver Fraser Port Authority and/or to update information to your file. Once you have entered the ConfidenceLine e-Web application some preliminary instructions will be provided, please read these carefully. You will find a series of screens that include questions and information particular to your concern. You may skip over questions that do not apply, and at the end of the process you will be given an opportunity to edit the final report before submitting it. Once you are completely satisfied with your report, you will be asked to press the "Send Report" button. The service provider will review the confidential report to identify the appropriate port authority designates to whom the report should be sent to.

For security purposes, there is a 60-minute inactivity time limit built into this web application. If there is a period of inactivity for more than 60 minutes, the system will cancel your access to the program. Should this occur, please start the process from the beginning. Remember to write down the username and password provided so you can log back in to obtain an update or reply to your submission.

If you would like to see the port authority's response and any updates to your submission, simply log back into the website (www.vfpa.confidenceline.net) and enter your username and password. You will be given an opportunity to update the file by entering communication directly over the internet that will be reviewed by the designate. Type your message in the communications message field and press the "send communications" button. An email alert will be sent by the program to the port authority designates who will log in and see your comments.

The program allows you to upload any documentation or evidence that you would like to include with your report. You may also forward documentation to ConfidenceLine Administration directly who will manage the upload for you. Documents, memos, pictures, emails, or any other supporting material in hard copy can be forwarded:

• By Fax: 1-800-515-1706
• By Mail: #309- 8327 Eastlake Drive, Burnaby, BC V5A 4W2
• By email: confidenceline@xpera.ca

Please ensure your documents are marked "Confidential" and include your user name that is provided by this program on the documentation. We will be unable to upload your documents to the file unless your user name is included. ConfidenceLine will remove any identifiers that may jeopardize your anonymity prior to uploading your submitted materials for the port authority’s designate(s) to review.